Refund & Cancellation Policy
Last Updated: 26/02/2026
This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed by The Lotus Constructions (“Company”, “we”, “our”, “us”) for services offered through https://thelotusconstructions.com/ (“Website”).
By using our services or making a payment, you agree to this policy.
1. Service Cancellation
✅ By Client
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Clients may request cancellation of services by contacting us via email or phone.
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Cancellation requests must be submitted in writing.
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Cancellation approval depends on the stage of the project or service.
If work has already commenced, cancellation charges may apply based on work completed.
✅ By Company
We reserve the right to cancel or refuse services in the following cases:
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Non-payment or delayed payment
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Incomplete or incorrect project information
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Violation of our Terms & Conditions
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Unforeseen circumstances beyond our control
In such cases, eligible refunds (if applicable) will be processed accordingly.
2. Refund Policy
Refund eligibility depends on the type of service and project stage:
📌 Advance Payments
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Advance payments made for booking may be partially refundable.
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Administrative and processing fees may be deducted.
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If project work has already started, refund will be calculated after deducting the cost of work completed.
📌 Completed Services
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No refund will be provided once the service/project phase has been completed and delivered.
📌 Digital or Consultation Services
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Consultation fees (if any) are non-refundable once the session has been conducted.
3. Refund Processing Time
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Approved refunds will be processed within 7–15 business days.
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Refunds will be credited via the original method of payment.
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We are not responsible for delays caused by banks or payment gateways.
4. Non-Refundable Charges
The following are generally non-refundable:
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Processing fees
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Government approval fees (if applicable)
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Third-party service charges
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Customized design or planning work already delivered
5. Force Majeure
We are not liable for cancellation or refund claims arising from events beyond our control, including natural disasters, government restrictions, labor strikes, or other unforeseen circumstances.
6. Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date.
7. Contact Us
If you have questions regarding cancellations or refunds, please contact us:
Email: lotus.constructions2014@gmail.com
🌐 Website: https://thelotusconstructions.com/